Privacy Policy
Last Updated: September 2025
techvaulltt is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard data in connection with our artificial intelligence education services in Singapore.
Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Contact Information: Name, email address, phone number
- Educational Background: Previous experience, career goals, course interests
- Professional Information: Job title, company, industry sector
- Communication Data: Messages sent through contact forms or email
Usage Data
We automatically collect certain information when you use our website:
- Technical Data: IP address, browser type, device information
- Usage Patterns: Pages visited, time spent, click patterns
- Referral Information: How you found our website
- Cookie Data: Preferences and session information
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
For marketing communications and optional data processing activities
Contract Performance
To provide requested AI education services and course delivery
Legitimate Interest
For business operations, website analytics, and service improvement
Legal Obligation
For tax records, regulatory compliance, and dispute resolution
How We Use Your Information
Service Delivery
Provide AI education courses, process enrollments, deliver learning materials, and provide student support services.
Communication
Send course updates, respond to inquiries, provide technical support, and share relevant educational content with your consent.
Analytics and Improvement
Analyze website usage, understand learning patterns, improve our courses, and develop new educational programs.
Security and Compliance
Protect against fraud, ensure platform security, maintain accurate records, and comply with legal requirements.
Data Retention
We retain your personal data for the following periods:
Contact Form Submissions
3 years from submission date
Course Enrollment Records
5 years from course completion
Financial Records
7 years (legal requirement)
Marketing Communications
Until consent is withdrawn
Data Protection Measures
Technical Safeguards
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Encryption: Data encrypted in transit and at rest using industry-standard protocols
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Secure Hosting: Data stored on secure cloud infrastructure with regular backups
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Access Controls: Multi-factor authentication and role-based access restrictions
Operational Safeguards
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Staff Training: Regular privacy and security training for all team members
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Regular Audits: Periodic security assessments and vulnerability testing
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Breach Response: Incident response plan with notification within 72 hours
Third-Party Services
We work with trusted partners who help us deliver our services:
Analytics Providers
Google Analytics helps us understand website usage and improve user experience. Data is anonymized and aggregated.
Email Service Providers
Professional email platforms for course communications and marketing (with your consent).
Payment Processors
Secure payment gateways for course enrollment. We do not store payment card information.
Cloud Infrastructure
Secure hosting providers with data centers in Singapore and compliant data handling practices.
Data Transfer Safeguards
When data is transferred internationally, we use appropriate safeguards including standard contractual clauses and adequacy decisions to ensure your data remains protected.
Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA) and international privacy laws, you have the following rights:
Right to Access
Request access to your personal data and information about how it's processed
Right to Rectification
Correct inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain types of data processing, including marketing
Right to Withdraw Consent
Withdraw consent for data processing at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, our privacy team is here to help.
Regulatory Authority
Personal Data Protection Commission Singapore
www.pdpc.gov.sg